Returns / Right of withdrawal You have the right to withdraw from the agreement within 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods. For an order for multiple items, the withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the last item. To exercise the right of withdrawal, you must inform us, The Sound Of Cymbals, Spiesberg 22, 5985 NP, Grashoek, via an unambiguous statement (e.g. in writing by post or e-mail) of your decision to withdraw from the agreement. You can use the model withdrawal form for this, but you are not obliged to do so. You can download the model form via the following link: http://www.speelkeyboard.nl/modelFORM-ontbinding-herroeping-2014.pdf Please note: you do not have to use the model form for a return, it works fastest if you send us an email to the following email address: cymbals@thesoundofcymbals.com Or you can use our return page: https://thesoundofcymbals.com/en/account/return/insert To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of the revocation If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such reimbursement. We may wait with reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
We will also reimburse the shipping costs you paid to us when ordering. We will not reimburse the costs of the return shipment itself and will be at your expense. Under no circumstances should you return goods to us unpaid, we will not accept them or we will charge you, the consumer, for the costs we then have to pay. If you have received multiple goods from us and you want to return some of them, we will not reimburse the shipping costs you paid to us. You must return or hand over the goods to Maakmuziek.nl, Spiesberg 22, 5985 NP, Grashoek without delay, but in any case no later than 14 days after the day on which you communicate your decision to withdraw from the agreement to us. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are at your expense. You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature characteristics and functioning of the goods. For example, a book is no longer worth anything to our sales if it has writing in it or is dog-eared when it is returned. In those cases we will therefore apply a significant depreciation, which could possibly result in the depreciation being 100%. For example, a drumstick can be tried on a drum and a cymbal, but if there are splinters attached when it is returned, then it has been seriously used and has significantly diminished in value. A cymbal must be completely undamaged, we cannot accept returns for cymbals with scratches, coarse stains, markings, cracks, etc. Reasons for returning a product may be: - it is damaged - it's a misprint - it was delivered too late - you did not order it - you ordered the wrong thing - it does not meet your expectations (the so-called right of withdrawal) Exceptions to the right of return are: - DVDs and CDs of which you have broken the seal - products specially made for you (for example custom and/or modified cymbals according to your specifications) These are legal exceptions and we do not deviate from them. If you have any questions, it is best to send an email to cymbals@thesoundofcymbals.com and/or look at our Delivery Info page.